Genuine Customer Service

Today I stopped at Best Buy in Holland, and I was impressed once again. I have consistently had good experiences there with customer service. To start, a man welcomes me every time that I walk thru the door. Then, as I walk around looking lost, employees ask if they can help me. They lead me to the DVD players, and a man gives me his personal advice about my current broken DVD player- without pressuring me to buy a new one.

After I talked to that man for a while, I walked over to the software department. I was interested in buying a quality, easy-to-use program for video editing. I didn’t know which one to choose, so I talked to another employee. While that employee didn’t know the best program to use, she referred me to a Geek Squad employee. That man spent some time with me, discussing the positives and negatives of each program. Finally he gave me his recommendation, and I agreed with his decision. Later at the checkout, he gave me advice on how to complete the rebate.

Customer service really makes a difference for me. I know that I can go to a place like Best Buy and get quality advice on subjects that I don’t know much about. I trust their advice, and best of all they don’t pressure me to buy since they are non-commissioned. They help me find answers to my problems, which is much more valuable than trying to convince me to buy something that I don’t want.

Places like ABC Warehouse should consider being non-commissioned as well. If they could lower the pressure that they put on people, and put their efforts into quality advice then people might be more willing to shop there. I know plenty of people who wouldn’t even consider going there because of the high-pressure salespeople. I know that they are this way so I don’t ever let them talk me into anything, but I talk them down to a low price instead. It’s sad that the only good thing that I can think about ABC Warehouse are the low prices, but maybe they can shift their image by concentrating more on customer service like their competitors.